Software Technical Support Specialist

2 weeks ago

Toronto, Ontario, Canada 7299362 Canada Inc. Full time
About the Role

We are seeking a highly skilled and experienced Technical Support Analyst to join our team at 7299362 Canada Inc. as a Software Technical Support Specialist.

Key Responsibilities
  • Provide Technical Support: Respond to users experiencing difficulties with computer systems, applications, and software, and provide timely and effective solutions.
  • Troubleshoot and Resolve Issues: Identify and resolve technical problems, and maintain a problems and solutions log for use by other technical support analysts.
  • Collaborate with Colleagues: Participate in the redesign of applications and other software, and supervise other technical support workers in this group.
  • Provide Business Systems Support: Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Manage Incidents: Collect, organize, and maintain a problems and solutions log, and manage incidents in a timely and efficient manner.
  • Research and Evaluate Software: Research and evaluate a variety of software products to ensure they meet the needs of the organization.
Requirements
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 2 years to less than 3 years of experience in a technical support role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
  • Computer and Technology Knowledge: Proficient in Jira, Internet, desktop applications, Word processing software, MS Office, MS Windows, SQL, and Machine Learning.
Work Environment

The successful candidate will work in a hybrid environment, with a mix of remote and in-office work.

Benefits
  • Health Benefits: Dental plan, health care plan, and vision care benefits.
  • Financial Benefits: Bonus opportunities.

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