Senior Customs Clearance Professional

2 weeks ago

Winnipeg, Manitoba, Canada Cole International Inc. Full time
Job Summary:

We are seeking a highly skilled Senior Customs Clearance Professional to join our team at Cole International Inc. The ideal candidate will possess extensive knowledge of customs clearance procedures, industry terminology, and freight terminology.

The successful candidate will be responsible for handling a portfolio of clients, providing guidance and feedback on import requirements, and managing database exceptions. Strong communication and interpersonal skills are essential for this role, as the individual will work closely with clients, colleagues, and trade chain partners.

In addition to excellent analytical and problem-solving skills, the ideal candidate will have a strong working knowledge of CARM CBSA platforms, entry correction processes, and freight documentation. Experience in dealing with pressure and deadlines effectively is also a must.

Key Responsibilities:
  • Handle and be the main point of contact for a portfolio of clients
  • Provide guidance and feedback to clients on import requirements
  • Database management which includes answering exceptions and researching information for (HS Tariff, CUSMA, SIMA, Surtax, SWI, CARM, SOA, etc.)
  • Handle Customs clearances for all modes of transportation
  • Facilitate payment and movement of goods with air, rail, warehouse, carrier, and steamship lines
  • Maintain and update client notes and client SOPs
  • Track down missing documentation for clearance as required
  • Ensure entries are Customs released and accounted for in prescribed time frames
  • Troubleshoot custom entry rejects
  • Communicate electronically, verbally, or in writing with various trade chain partners
  • Work within CARM CBSA platforms to report and process entries
  • Resolve quality control issues when identified
  • Manage and coordinate client billing disputes
  • Prepare all the necessary information required for corrections arising from error or dispute
  • Make routine contact with clients to foster good working relationships (email, phone, Teams)
  • Attend industry-related training and webinars for educational purposes to stay up to date with various initiatives, ACI, e-Manifest, ARL, SWI, CARM, and internal training and development
  • Act as liaison between clients and CBSA when required
  • Identify opportunities to upsell or cross-sell Cole services
  • Meet with clients face to face to maintain good working relationships and provide updates on customs procedures and initiatives
Requirements:
  • High school diploma or GED, or an acceptable combination of education and experience
  • Minimum 4-5 years of direct work experience classifying goods in a customs brokerage
  • Strong knowledge of customs clearance procedures as well as good working knowledge of other government agencies
  • Strong knowledge of industry terminology and working knowledge of freight terminology
  • Good working knowledge of entry correction processes
  • Other industry-related studies and assets (Professional Designation, CCS, CTCS, etc.)
  • Must be able to deal with pressure and deadlines effectively
  • General mathematical skills
  • Ability to apply understanding to carry out instructions in written, verbal, or diagram form
  • Must have strong interpersonal skills to be able to effectively work with clients, co-workers, trade chain partners, etc.
  • Strong computer skills an asset, working with various applications such as but not limited to Microsoft Office products, including Excel, Word, Outlook, internal applications, AI, etc.
  • Excellent analytical and problem-solving skills
  • Excellent organizational skills
  • Strong written and verbal skills to communicate with all levels of the organization and clients
  • Strong customer service orientation
  • Ability to work with minimal supervision
  • Ability to simplify complex customs regulations for clients
Benefits:
  • Casual dress
  • Company pension
  • Employee assistance program
  • Life insurance
  • Paid time off
  • Profit sharing
  • Wellness program

Estimated salary range: $60,000 - $80,000 per year, depending on experience.

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