Automotive Fixed Ops Software Trainer

4 weeks ago

Milton, Ontario, Canada Equest Full time
Job Title: Automotive Fixed Ops Software Trainer

We are seeking an experienced Automotive Fixed Ops Software Trainer to join our team at PBS. As a key member of our Dealer Management System (DMS) team, you will be responsible for providing training and support to our customers on our Dealer Management Software (DMS), specifically in the Parts and/or Service modules.

Key Responsibilities:
  • Learn and develop an understanding of the PBS software
  • Learn and develop an understanding of the process for training customers on the PBS software
  • Learn and develop an understanding of data entry and other key tasks
  • Become an install resource without assistance
  • Demonstrate the ability to prioritize tasks without direction from Team Leads
  • Take the initiative to learn new products to increase knowledge
  • Provide excellent support to our customers in our software
  • Be able to talk about and navigate our DMS Software to better assist our customers
  • Work directly with customers and train all sessions in assigned silo and if possible other silos
  • Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
  • Respond to both internal and external training requests in a timely manner
  • Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
  • Create and maintain a positive work environment
  • Knowledge sharing within own silo and others within DTO
  • Maintain documentation and update as processes change within department
  • Willingsness to commit to an ongoing system of education and cross-training
  • Ensure DTO queue is monitored
  • Customer focus / excellent customer service skills
  • Willingsness to go the "Extra Mile"
  • Perform other duties and responsibilities as assigned
Qualifications:
  • Experience in the parts and/or service area of a dealership preferred
  • 1-2 years' previous experience in the automotive industry, dealership environment or PBS is preferred
  • High School Diploma
  • Computer proficient with knowledge of Microsoft Office Suite
  • Strong problem solving & trouble shooting skills
  • Effective time management & organizational skills
  • Strong multi-tasking & prioritization
  • Strong documentation abilities
  • Excellent communication skills
  • Fluent in English (speaking, reading, writing)
  • Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required
What We Offer:
  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • The opportunity to travel
  • Free parking
  • Staff events
  • Competitive annual base salary
  • Bonus for product certification up to $4,800 per year
  • Great referral bonus
  • Staff discounts with GM, Dell, Goodlife and more.

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