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Technical Support Specialist
4 weeks ago
At U V CONN INC., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your primary goal will be to identify and resolve technical issues in a timely and efficient manner.
Key Responsibilities:- Respond to user inquiries and provide technical support via phone, email, or in-person
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network, and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Education: College/CEGEP
- Experience: 1 year to less than 2 years
- Work setting: Private company, corporation, or industry
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Parking available
- Work Term: Permanent
- Work Language: English
- Hours: 37.5 hours per week