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Technical Support Specialist

4 weeks ago


Brampton, Ontario, Canada U V CONN INC. Full time

At U V CONN INC., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your primary goal will be to identify and resolve technical issues in a timely and efficient manner.

Key Responsibilities:
  • Respond to user inquiries and provide technical support via phone, email, or in-person
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
Requirements:
  • Education: College/CEGEP
  • Experience: 1 year to less than 2 years
  • Work setting: Private company, corporation, or industry
Work Environment:
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
Benefits:
  • Parking available
  • Work Term: Permanent
  • Work Language: English
  • Hours: 37.5 hours per week