IT Support Specialist

2 weeks ago

Toronto, Ontario, Canada Stefanini Full time
Job Summary

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Stefanini. As a key member of our technical staff, you will be responsible for providing top-notch hardware and software support services to our clients.

Key Responsibilities
  • Provide hardware and software support services to clients, including break/fix and troubleshooting.
  • Implement virus detection and eradication procedures to ensure the security and integrity of our clients' systems.
  • Diagnose and repair end-user system failures, including hardware and software issues.
  • Diagnose and repair printer and other peripheral device failures.
  • Troubleshoot network devices to ensure connectivity from the PC to the network.
Requirements
  • Knowledge of multiple manufacturers and operating systems.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to work in a team environment and independently.
  • Excellent verbal and written communication skills.
  • Ability to complete assignments with minimal supervision.
  • Ability to search internally and externally for support information.
  • Customer-oriented attitude and strong interpersonal skills.
  • Ability to travel locally and in-state to support other sites, if applicable.
  • Valid driver's license and proof of auto insurance, if travel is required.
  • Attendance and schedule adherence are requirements of this position.
  • This position includes continuous walking, bending, and lifting equipment, sometimes up to 50 pounds, and engaging in labor-related duties.
What We Offer
  • Opportunity to work with a global team of talented professionals.
  • Comprehensive benefits package, including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and more.
  • Professional development opportunities through our eLearning programs and virtual trainings.
About Us

Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services. We have over 25,000 employees across 77 offices in 40 countries, serving Fortune 1000 enterprises worldwide.

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