Diagnostic Support Specialist

2 weeks ago


Ottawa, Ontario, Canada EssilorLuxottica Full time

Riverside Opticalab Ltd is a world-leading manufacturer and supplier of optical solutions. We are seeking a Diagnostic Advisor to support our Ottawa ECP market and contribute to increasing customer satisfaction.

Key Responsibilities:

  • Provide diagnostic support to customers and internal teams to identify and solve problems.
  • Work closely with the lab operation team to ensure seamless order execution.
  • Assess job/order feasibility and propose solutions to various problems reported by customers.
  • Update KPIs on a daily basis to ensure proper customer satisfaction levels.

Requirements:

  • Licenced Optician (preferred).
  • Minimum of 5 years' experience in optics or a similar field.
  • Good knowledge of Microsoft Office Suite and LMS systems.
  • Strong analytical, communication, and problem-solving skills.

About EssilorLuxottica:

We are part of EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses.



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