Diagnostic Support Specialist
2 weeks ago
Riverside Opticalab Ltd is a world-leading manufacturer and supplier of optical solutions. We are seeking a Diagnostic Advisor to support our Ottawa ECP market and contribute to increasing customer satisfaction.
Key Responsibilities:
- Provide diagnostic support to customers and internal teams to identify and solve problems.
- Work closely with the lab operation team to ensure seamless order execution.
- Assess job/order feasibility and propose solutions to various problems reported by customers.
- Update KPIs on a daily basis to ensure proper customer satisfaction levels.
Requirements:
- Licenced Optician (preferred).
- Minimum of 5 years' experience in optics or a similar field.
- Good knowledge of Microsoft Office Suite and LMS systems.
- Strong analytical, communication, and problem-solving skills.
About EssilorLuxottica:
We are part of EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses.
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