Airport Security Operations Manager
3 weeks ago
We are seeking a highly skilled and experienced Service Delivery Manager to oversee screening operations at various checkpoints in our designated airport. As a key member of our team, you will be responsible for fostering a positive workplace culture rooted in diversity and inclusivity, while ensuring compliance with Standard Operating Procedures (SOPs) and achieving daily KPIs.
Key Responsibilities:- Oversee screening operations at various checkpoints in the designated airport
- Foster a positive workplace culture rooted in diversity and inclusivity
- Ensure compliance with Standard Operating Procedures (SOPs)
- Achieve daily KPIs
- Lead and mentor Screening Officers, promoting an engaged and motivated workforce
- Work closely with the Talent Acquisition and Labour Relations Teams to facilitate hiring, performance management, and separation processes
- Conduct regular performance reviews and recommend employee recognition programs
- Apply corrective measures following the progressive discipline process when and as needed
- Compile comprehensive security incident reports
- Assist Screening Officers in handling operational matters requiring escalation
- Conduct workplace investigations with guidance from People & Culture and the senior leadership team
- Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
- Ability to acquire Transport Canada Security Clearance and eligibility for Federal Security Clearance
- Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
- Knowledge of relevant security and employment legislation
- Strong operational focus, ability to work under pressure, and provide creative solutions
- Experience in managing personnel in a unionized environment
- Proficiency in using office software such as Word, Excel, and PowerPoint
- Willingness to work irregular hours, shift work, and attend incidents after hours
- Strong communication, leadership, client service, and persuasive skills
- Fluency in French is an asset
At Paladin Airport Security Services, we are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE. If you are a motivated and experienced professional looking for a challenging role in a dynamic environment, we encourage you to apply for this exciting opportunity.
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