Customer Support Liaison

2 weeks ago


Mississauga, Ontario, Canada Fuze HR Solutions Full time

We are seeking a detail-oriented Customer Support Coordinator to ensure the smooth execution of our US customer orders. Key responsibilities include entering orders with priority, following up with broker managers for accurate order information, and completing ASN's and PO acknowledgements.

Key Responsibilities:

• Ensure timely entry of US customer orders with priority

• Follow up with broker managers to confirm purchase order information, including pricing, for accurate processing

• Complete ASN's and PO acknowledgements to facilitate order processing

• Verify invoice order sequence to ensure accurate accounting

• Complete customer invoicing, including EDI invoicing, and provide order confirmation copies to sales for incomplete orders

• Issue credits as necessary and perform basic AP data entry for outbound freight invoices

• Track backorders to ensure timely processing when product becomes available

• Generate daily and monthly reports to track orders, short shipments, and aging orders

• Resolve shipping inquiries, order status questions, and high-priority issues with customers

• Collaborate with the warehouse team to ensure timely and efficient customer order processing

• Provide knowledgeable responses to customer inquiries about product, pricing, and availability

• Complete customer listing forms and product maintenance forms as required

• Manage sample distribution and track samples for inventory adjustment

• Maintain accurate records of paid invoices as required



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