Luxury Boutique Operations Manager
5 days ago
The Luxury Boutique Operations Manager is responsible for overseeing the day-to-day operations of our boutique, ensuring a seamless customer experience and driving sales growth. This role reports to the Regional Vice President, Canada.
Key Responsibilities:- Sales Generation: Drive annual sales goals across all product categories, leveraging expertise in luxury retail and merchandising.
- Team Development: Foster a high-performing leadership team, developing Sales Associates to meet and exceed client development and individual sales targets.
- Store Operations: Conduct regular management touch bases to review performance, address employee relations issues, and develop overall business strategy.
- Staffing and Scheduling: Oversee staffing and scheduling processes, ensuring compliance with payroll budgets.
- Recruitment and Hiring: Partner with Human Resources to recruit and hire top talent for the boutique team.
- Payroll and Expenses: Manage payroll, commercial expenses, and headcount to maintain optimal operating efficiency.
- Events and Promotions: Organize and coordinate events with the Corporate Office to drive traffic and maximize sales.
- Product Knowledge: Develop and maintain product knowledge in coordination with Merchandising and Training teams.
- Visual Merchandising: Ensure visual merchandising aligns with brand direction and advertising campaigns.
- In-Store Promotions: Coordinate and participate in in-store promotions, including seasonal sales, trunk shows, and contests.
- Operational Processes: Partner with Operations to ensure smooth execution of shipping, receiving, inventory, and aftersales processes.
- Luxury Retail Experience: At least 5 years of experience in luxury boutique management.
- Leadership Skills: Effectively delegate tasks and follow up with Assistant Boutique Managers.
- Time Management: Adjust priorities and manage time wisely in a fast-paced environment.
- Availability: Work a full-time schedule, including nights, weekends, and holidays.
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