Claims Team Manager

3 weeks ago


Montreal, Quebec, Canada CAA Club Group Full time

Position Summary

This leadership role is responsible for managing a team of Unit Managers in the Claims department at CAA Club Group. The successful candidate will have a proven track record of leadership, with experience in complex claims management and team development.

Key Responsibilities

  • Provide direction, development, and coaching to Unit Managers
  • Ensure compliance with operational policies, procedures, and performance standards
  • Analyze reports and create action plans to achieve performance targets
  • Respond to customer concerns and complaints in a timely manner
  • Collaborate with stakeholders to develop and communicate best practices
  • Travel may be required to execute claims corporate strategies

Requirements

  • University degree and 5 years of experience, or equivalent
  • Valid AMF license (Quebec) and 5 years of claims experience
  • Proven leadership skills, including coaching, counseling, and mentoring
  • Bilingual (French-English) spoken and written
  • Great communication skills and the ability to adapt to different audiences

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