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Customer Service Director

1 month ago

Abbotsford, British Columbia, Canada Tajpur Investments Ltd. Full time
Job Description

Tajpur Investments Ltd. is seeking a highly skilled Customer Service Director to lead our customer-facing team. The ideal candidate will have a strong background in customer service, operations management, and sales and marketing.

Key Responsibilities
  • Evaluate daily operations to ensure seamless customer experience
  • Plan and organize daily operations to meet customer demands
  • Manage staff and assign duties to ensure efficient customer service
  • Study market research and trends to determine consumer demand and sales volumes
  • Determine merchandise and services to be sold based on market research
  • Implement price and credits policies to meet customer needs
  • Locate, select, and procure merchandise for resale
  • Develop and implement marketing strategies to increase sales
  • Plan budgets and monitor revenues and expenses to ensure financial stability
  • Determine staffing requirements to meet customer demands
  • Resolve issues that may arise, including customer requests, complaints, and supply shortages
  • Recruit, hire, and supervise staff and/or volunteers to ensure excellent customer service
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in customer service, operations management, or sales and marketing
  • 5-10 years of experience in a leadership role
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet tight deadlines
  • Attention to detail and ability to multitask
  • Flexibility and ability to adapt to changing situations
  • Organized and able to prioritize tasks
  • Team player with excellent leadership skills
Work Environment
  • Fast-paced environment with tight deadlines
  • Ability to work under pressure and meet customer demands
  • Public transportation available
Personal Suitability
  • Creativity and ability to think outside the box
  • Energetic and motivated individual
  • Hardworking and dedicated to customer service
  • Time management and organizational skills
  • Flexibility and ability to adapt to changing situations
  • Organized and able to prioritize tasks
  • Team player with excellent leadership skills