Restaurant Operations Manager
3 weeks ago
- Key Responsibilities
- Establish effective work schedules to ensure seamless operation of our restaurant.
- Train and supervise staff in job duties, sanitation, and safety procedures to maintain high-quality customer service.
- Determine ingredient and supply needs for meal preparation and ensure timely ordering.
- Monitor and maintain high standards of food quality and customer service.
- Prepare and manage budgets, forecasts, and reports to inform business decisions.
- Address customer complaints and concerns in a professional and courteous manner.
- Manage inventory, maintenance, and repair records, and submit reports as needed.
- Supervise the assembly of trays and delivery of food trolleys to ensure timely service.
- Supervisory Responsibilities
- Directly supervise 3-4 people and indirectly supervise up to 10 staff members.
- Work Environment
- Fast-paced environment with a focus on customer satisfaction.
- Work under pressure to meet customer demands and deadlines.
- Stand for extended periods and walk frequently throughout the shift.
- Physically demanding role requiring stamina and energy.
- Personal Qualities
- Client-focused with excellent interpersonal and communication skills.
- Flexible and able to adapt to changing situations and priorities.
- Team player with a strong commitment to customer satisfaction.
- Experience
- 1-2 years of experience in a similar role, preferably in the food service industry.
- Permanent position with a 40-hour workweek and opportunities for growth and development.
- English language proficiency required.
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