Restaurant Operations Manager

3 weeks ago


Bolton, Canada Dairy Queen Full time
  • Key Responsibilities
    • Establish effective work schedules to ensure seamless operation of our restaurant.
    • Train and supervise staff in job duties, sanitation, and safety procedures to maintain high-quality customer service.
    • Determine ingredient and supply needs for meal preparation and ensure timely ordering.
    • Monitor and maintain high standards of food quality and customer service.
    • Prepare and manage budgets, forecasts, and reports to inform business decisions.
    • Address customer complaints and concerns in a professional and courteous manner.
    • Manage inventory, maintenance, and repair records, and submit reports as needed.
    • Supervise the assembly of trays and delivery of food trolleys to ensure timely service.
  • Supervisory Responsibilities
    • Directly supervise 3-4 people and indirectly supervise up to 10 staff members.
  • Work Environment
    • Fast-paced environment with a focus on customer satisfaction.
    • Work under pressure to meet customer demands and deadlines.
    • Stand for extended periods and walk frequently throughout the shift.
    • Physically demanding role requiring stamina and energy.
  • Personal Qualities
    • Client-focused with excellent interpersonal and communication skills.
    • Flexible and able to adapt to changing situations and priorities.
    • Team player with a strong commitment to customer satisfaction.
  • Experience
    • 1-2 years of experience in a similar role, preferably in the food service industry.
    • Permanent position with a 40-hour workweek and opportunities for growth and development.
    • English language proficiency required.


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