International Customer Experience Manager

2 weeks ago


Saskatoon, Saskatchewan, Canada Nutrien Full time

Job Summary:

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world.

We're guided by our culture of care and our core values: safety, inclusion, integrity, and results.

As the Manager, International Customer Experience, you will lead the International Team in processing NPK transactions worldwide.

This role requires extensive experience in the areas of fertilizer, feed, industrial, and international markets with responsibilities that have a direct impact on revenue recognition.

Key Responsibilities:

  • Lead the International Team in managing a portfolio of global customers and processing NPK transactions worldwide.
  • Manage key accounts by being accountable for order entry and adjustments, order shipment, invoicing, and the documentation of international transactions.
  • Collaborate with the Sales team, customers, agents, forwarders, and plant personnel to strategically plan and coordinate the execution of international shipments.
  • Directly interact and communicate with customers and collaborate with Sales, Legal, Transportation Distribution & Logistics, Product Management, Customs, and Credit along with Nutrien's plants to manage order to cash activity and international requirements.

Requirements:

  • Bachelor's degree in Agriculture, Business Administration, International Business, Supply Chain or related four-year degree.
  • 8+ years of business experience required with previous leadership experience preferred.
  • Understanding of Incoterms and international banking procedures.
  • In-depth knowledge of International Letters of Credit, UCP regulations, and an understanding of Import/Export regulations.
  • Excellent verbal, written, critical thinking and problem-solving skills and ability to interact with all levels of employees and management.


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