Customer Service Team Lead

4 weeks ago


Calgary, Alberta, Canada Masterbuilt Projects Ltd. Full time

Job Summary: We are seeking a highly skilled Customer Service Team Lead to join our team at Masterbuilt Projects Ltd. The ideal candidate will have a strong background in customer service and experience in supervising workers and projects.

Key Responsibilities:

  • Prepare production and other reports to ensure efficient operations.
  • Supervise workers and projects to achieve set goals and objectives.
  • Co-ordinate and schedule activities to meet deadlines.
  • Train or arrange for training to enhance employee skills.
  • Estimate costs and materials to ensure budget compliance.
  • Ensure health and safety regulations are followed to maintain a safe work environment.
  • Read blueprints and drawings to understand project requirements.
  • Requisition or order materials, equipment, and supplies to support project needs.
  • Lead and instruct individuals to achieve team goals.

    Additional Responsibilities:

    • Support newcomers and refugees with foreign credential recognition.
    • Provide diversity and cross-cultural training to create a welcoming work environment for visible minorities.

    Work Environment: This is a permanent position with a work language of English and a work schedule of 32 to 40 hours per week.



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