Member Services Team Ambassador

3 weeks ago


Mississauga, Ontario, Canada Crunch Fitness Canada Full time

About Crunch Fitness Canada


Crunch Fitness Canada is a leading fitness company with 11 locations and expanding rapidly. Our No Limits philosophy attracts professionals who are passionate about health and fitness, making us an amazing company to work for.



Job Description


We are seeking a Member Services Representative to join our dynamic team as a key contributor in creating a warm, inviting atmosphere that enriches the lives of our members and community. This role involves proactively attracting new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries. You will exceed personal sales goals by leveraging effective sales techniques and strategies, while demonstrating unwavering integrity and adherence to company core values in all interactions.



Responsibilities:



  • Attract new business through various channels and follow up on sales leads
  • Exceed personal sales goals using effective sales techniques and strategies
  • Demonstrate integrity and adherence to company core values in all interactions
  • Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs
  • Foster a welcoming environment for co-workers, members, and guests at all times
  • Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions
  • Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads
  • Maintain a clean facility and promptly address member requests and issues
  • Greet all members and guests with a smile and enthusiasm, ensuring consistent member engagement
  • Effectively communicate special events, club services, programs, and schedules to members and guests
  • Serve as an expert on all aspects of club facilities, services, and operational hours


Requirements and Skills



  • Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry
  • Effective communication skills, both written and verbal
  • Strong customer service orientation with a commitment to exceeding expectations
  • CPR/AED certification required (can be obtained within 30 days of hire)


Salary and Benefits


The estimated salary for this position is $40,000 - $55,000 per year, depending on experience. As a Member Services Representative, you can expect a range of benefits, including bonus based on performance, company parties, employee discounts, opportunity for advancement, training & development, and more.




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