Brand Manager

4 weeks ago

Port Hope, Canada ONroute Full time

At ONroute, we are seeking a highly skilled Brand Manager to join our team in Starbucks Port Hope. As a Brand Manager, you will be responsible for effectively managing the day-to-day operations of your assigned brand(s). This includes overseeing and scheduling day-to-day operations to deliver sales and budgeted targets, executing ordering and all inventory processes, hiring, training, coaching, and development of team, including Health & Safety, and delivering brand, audit, and customer service standards.

Key Responsibilities:

  • Oversee and schedule day-to-day operations to deliver sales and budgeted targets
  • Execute ordering and all inventory processes
  • Hire, train, coach, and develop team, including Health & Safety
  • Deliver brand, audit, and customer service standards

Inventory and Ordering Accountability: You are accountable for the inventory levels at your assigned brand(s), and for delivering budgeted food cost targets including waste, par builds, and variances, while being responsible for setting up and maintaining accurate data in the inventory management system. You are responsible to ensure orders are placed, received, stored, and reconciled on time.

Brand, Audit, and Customer Service Accountability: You are accountable to role model and ensure all team, Crew Members, and Shift Supervisors are trained to deliver results that meet or exceed all brand, audit, and customer service standards. You are responsible for completing self-audits and assessments completed at required intervals using the tools provided by the brands and ONroute, and subsequently developing action plans to immediately address and correct opportunities.

Team and Health & Safety Accountability: You are accountable for hiring, training, coaching, and developing your team of Crew Members and Shift Supervisors. This includes communicating clear performance expectations and providing feedback, coaching, and training to ensure expectations are met. You recognize positive performance on a regular basis and are accountable for all scheduling and the achievement of labor targets for your assigned brand(s).

Manager-in-Charge Accountability: Where the General Manager or Associate General Manager is not present in the plaza, you will be responsible and accountable as the Manager-In-Charge ensuring the overall needs of the total plaza are your first priority. This includes working collaboratively across all brands, ensuring the delivery of the highest customer service levels, effectively managing all day-to-day plaza activities, and ensuring compliance with all ONroute and governmental standards, regulations, and policies.

Minimum Qualifications, Knowledge, and Competencies:

  • Requires 3-5 years of experience as a Supervisor or Manager in high-volume food and beverage or merchandise operations and/or other related management experience
  • Experience with POS Systems, Microsoft Office (Word, Excel, Outlook)
  • Ability to lead by example and dedicated to training, coaching, and developing your team to deliver results
  • Demonstrated exceptional customer experience focus
  • Strong interpersonal and collaborative skills with excellent communication skills and approachability
  • Sound operational experience and knowledge within the fast-food/food service industry
  • Must have reliable transportation to get to and from the plaza

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