Patient Experience Coordinator

14 hours ago


Dartmouth, Nova Scotia, Canada pt Health Full time

Lifemark - Dartmouth-Portland St Clini c is seeking a Customer Care Coordinator to join their team. This full-time position offers a competitive salary of $45,000 - $55,000 per year, depending on experience.

Company Overview

Lifemark Health Group Company is Canada's premier and most comprehensive healthcare management organization. We are dedicated to providing exceptional patient care and strive for simplicity in all our processes.

Job Description

This role will be responsible for coordinating the intake process for patients, scheduling appointments, and maintaining accurate records. You will also provide excellent customer service, answer phone calls, and assist with administrative tasks as needed.

Required Skills and Qualifications
  • A high school diploma or equivalent is required.
  • Excellent communication and interpersonal skills are necessary for success in this role.
  • You should have a high degree of organizational and multi-tasking skills, preferably with 1-3 years of work experience in a private clinic setting.
  • New graduates are welcome to apply.
Benefits

We offer a comprehensive benefits package, including a competitive compensation plan, employee stock purchase plan, and opportunities for professional growth and development. Our employees enjoy a positive and comfortable work environment, mentorship opportunities, and a strong digital presence.

Key Functions and Responsibilities
  1. Answer telephone calls and greet patients and visitors upon arrival.
  2. Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
  3. Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
  4. Coordinate scheduling of patient appointments and maintain the patient's medical record.


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