Pension Administration Expert Lead

3 weeks ago


Old Toronto, Canada LifeWorks Full time
About the Role

We are seeking an experienced Pension Administration Expert Lead to join our team at LifeWorks in Toronto, Ontario. As a key member of our DB Pension Administration team, you will be responsible for managing client relationships and providing top-quality services to clients.

Responsibilities
  • Built and maintain excellent relations with client contacts
  • Ensure the team provides top-quality services to clients
  • Provide relevant information to clients on administrative issues and legislative requirements
  • High level coordination of all DB Admin related services including web tools and call centre services
  • Understand the client's perspective and priorities, and work with the client to resolve administrative issues
  • Participate in governance related initiatives including service review meetings and reporting
  • Ensure communication flows from the client to team
  • Assist in identifying and developing new business with existing clients
  • Manage Service Agreements by ensuring they are reviewed regularly and that all fee adjustments and renewals are prepared in a timely manner
Requirements
  • A minimum of 10 years relevant DB Pension Administration experience
  • Post-secondary education, preferably in mathematics, business administration or other relevant field
  • An independent, detail-oriented, highly organized, accountable individual willing to take initiative and manage competing priorities
  • Strong knowledge of provincial pension and tax legislation
  • Strategic thinking
  • Exceptional customer focus with strong professional acumen
  • Excellent communication, project management, presentation, and negotiation skills
  • Strong interpersonal, leadership and team building skills
  • Proficient knowledge of MS Word, Excel, and PowerPoint
  • Experience with pension administration software
Compensation and Benefits

We offer a competitive salary range of $100,000 - $120,000 per year, depending on experience. In addition to a comprehensive benefits package, we also offer flexible work arrangements, opportunities for professional growth and development, and a dynamic work environment.



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