Pension Administration Expert Lead
3 weeks ago
We are seeking an experienced Pension Administration Expert Lead to join our team at LifeWorks in Toronto, Ontario. As a key member of our DB Pension Administration team, you will be responsible for managing client relationships and providing top-quality services to clients.
Responsibilities- Built and maintain excellent relations with client contacts
- Ensure the team provides top-quality services to clients
- Provide relevant information to clients on administrative issues and legislative requirements
- High level coordination of all DB Admin related services including web tools and call centre services
- Understand the client's perspective and priorities, and work with the client to resolve administrative issues
- Participate in governance related initiatives including service review meetings and reporting
- Ensure communication flows from the client to team
- Assist in identifying and developing new business with existing clients
- Manage Service Agreements by ensuring they are reviewed regularly and that all fee adjustments and renewals are prepared in a timely manner
- A minimum of 10 years relevant DB Pension Administration experience
- Post-secondary education, preferably in mathematics, business administration or other relevant field
- An independent, detail-oriented, highly organized, accountable individual willing to take initiative and manage competing priorities
- Strong knowledge of provincial pension and tax legislation
- Strategic thinking
- Exceptional customer focus with strong professional acumen
- Excellent communication, project management, presentation, and negotiation skills
- Strong interpersonal, leadership and team building skills
- Proficient knowledge of MS Word, Excel, and PowerPoint
- Experience with pension administration software
We offer a competitive salary range of $100,000 - $120,000 per year, depending on experience. In addition to a comprehensive benefits package, we also offer flexible work arrangements, opportunities for professional growth and development, and a dynamic work environment.
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