Senior Dispatcher/Router

2 days ago

Edmonton, Alberta, Canada Waste Management Full time
Job Summary

As a key member of the Waste Management team, the Senior Dispatcher/Router plays a critical role in ensuring the efficient and effective delivery of waste management services to customers. This position requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Communicate with Waste Management drivers to resolve issues and optimize routes
  • Handle incoming service orders and direct drivers to ensure timely and efficient service delivery
  • Interact with customers, Waste Management customer service, sales, and operational staff to resolve issues and improve service delivery
  • Use Waste Management proprietary software to track activity and enter ticket information
  • Work with routing specialists, route managers, and the service department to optimize complex routes
Requirements
  • High School Diploma or equivalent required; additional education or training in transportation, logistics, or a related field preferred
  • Minimum of two years of previous dispatching experience required
  • Strong computer skills and ability to handle multiple programs and systems
  • Excellent communication and problem-solving skills
Benefits

Waste Management offers a competitive total compensation package, including medical, dental, vision, life insurance, and short-term disability. Employees also receive paid vacation, holidays, and personal days, as well as a stock purchase plan and company match on RRSP.

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