Customer Service Excellence Leader

2 weeks ago


Langley, Canada Brenntag Full time

Brenntag, a leading global provider of chemical distribution and related services, is seeking an experienced Customer Service Excellence Leader to join our team in Langley.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of driving customer satisfaction and profitability.

Job Description

We are offering a competitive salary range of $80,000 - $110,000 per year, depending on experience.

  • Develop and drive customer service excellence initiatives to enhance customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to identify process improvements and implement changes that increase efficiency and effectiveness.
  • Provide coaching and development opportunities for Customer Service Representatives to enhance their skills and knowledge.
  • Serve as a liaison between the commercial team and customer service department to manage customer accounts and resolve issues.
  • Contribute to the development of business cases and proposals to support strategic initiatives and growth opportunities.
Requirements

To be successful in this role, you will require:

  • A bachelor's degree in Business Administration or a related field.
  • Minimum 3-5 years of experience in a customer service or business administration role, preferably in a similar industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
  • Prior experience with ERP systems, such as SAP, would be considered an asset.
What We Offer

Brenntag offers a comprehensive benefits package, including:

  • Competitive pay and incentives.
  • Health and dental coverage paid by the company (with exception of LTD).
  • DC pension plan matched 100% by the employer up to 6%.
  • EFAP.
  • Starting 3 weeks vacation.
  • Flexible work hours.
  • Gym/wellness subsidy.
  • Tuition reimbursement.


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