Senior Customer Service Representative

4 weeks ago


Québec, Quebec, Canada NBC Full time
Role Overview

As a Senior Customer Service Representative on our team in Quebec City, you will play a key role in answering client inquiries regarding savings products and our website. Your strong communication skills will be essential in providing a positive experience for our clients over the phone.

Key Responsibilities
  • Take calls from clients and respond to their inquiries
  • Promote our savings products and services, such as savings accounts, RRSPs, and TFSAs
  • Apply security measures to validate client identity
  • Help clients use our web applications
Work Environment

The call centre operates Monday to Friday from 8:00 a.m. to 5:00 p.m. with a full-time work schedule of 37.5 hours per week. Our offices are conveniently located near the Place D'Youville terminal.

Team Dynamics

Our team of 35 people values diversity and supports each other's growth. We work together to help clients achieve their goals and strive for continuous improvement.

Training and Development

You will receive on-the-job training to learn about your role, our products, and technologies. We also offer career development opportunities and coaching to support your growth and success.

Requirements
  • High school diploma
  • Customer service and advisory experience
  • Ability to promote products and services
  • Ability to manage files and maintain confidentiality
  • Strong team spirit and adaptability
Skills
  • Accountability
  • Client-focused
  • Communication
  • Diversity & Inclusion
  • Driving Results
  • Emotional Intelligence
  • Empathy
  • Humility
  • Initiative
  • Learning Agility
  • Resiliency
  • Teamwork
Your Benefits
  • Competitive compensation
  • Health and wellness program
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
Our Mission

We are a bank that values people and strives to make a positive impact in the lives of our clients. Our core values of partnership, agility, and empowerment drive our actions and decisions.

We offer a barrier-free workplace that is accessible to all employees. If you require accommodation, please let us know during your initial conversations with us.



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