Guest Experience Support Specialist

2 weeks ago

Toronto, Ontario, Canada AccorHotel Full time
Job Description

We are seeking a highly motivated and experienced Guest Experience Support Specialist to join our team at AccorHotel.

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a fast-paced environment.

About the Role

This role is responsible for supporting the smooth execution of meal service during peak times, preparing serving stations and work areas for each meal period, and providing continued support in preparation for the next meal period.

The successful candidate will be an integral part of the Lobby Lounge team and will be required to adhere to all safety standards, ensuring all hygiene and prevention measures are being met.

  • Prepare serving stations and work areas for each meal period
  • Assist with the smooth execution of meal service during peak times
  • Provide continued support in preparation for the next meal period
  • Adhere to all safety standards and ensure all hygiene and prevention measures are being met
Qualifications and Requirements

To be considered for this role, applicants must have:

  • Previous work experience in a restaurant/food and beverages setting
  • Excellent interpersonal skills and a team player attitude
  • OTEC certificate an asset
  • Flexibility with shifts of the outlet dependent on business demands
  • Willingness to learn new concepts and ideas
  • Smart Serve Training Certification
  • Experience working in Unionized Environment
Physical Aspects of the Position

The physical aspects of this position include but are not limited to:

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 50 lbs
  • Constant kneeling, pushing, pulling, lifting
  • Frequent ascending or descending ladders, stairs, and ramps
Compensation and Benefits

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. AccorHotel offers a competitive benefits package, including health and dental insurance, retirement savings plan, and paid time off.

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