Customer Service Representative

3 weeks ago


Kelowna, British Columbia, Canada Okanagan College Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Okanagan College. As a key member of our Campus Store team, you will provide exceptional customer service to students, staff, and the public, ensuring a positive and welcoming experience for all.

Key Responsibilities
  1. Customer Service

    Develop and maintain strong relationships with customers, providing accurate information and resolving issues in a timely and professional manner.

  2. Cash Handling and Sales

    Process cash and card transactions, manage cash floats, and maintain accurate records of sales and inventory.

  3. Inventory Management

    Receive and verify deliveries, maintain accurate inventory records, and ensure that merchandise is properly stored and displayed.

  4. Visual Merchandising

    Maintain a clean and visually appealing store environment, including dusting shelves, polishing glass, and restocking products as needed.

  5. Support and Collaboration

    Provide support to the Retail Services Coordinator and General Merchandise Buyer, as well as other team members during busy periods or as needed.

Requirements
  • Completion of Grade 12 or equivalent, plus one-year post-secondary education.
  • Two+ years recent customer service, retail, and/or cashier experience required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in point-of-sale systems and Microsoft Office.
Preferred Qualifications

Desired start date: 08/26/2024

Appointment type: Support - On Call

Annual salary/hourly rate: $29.84

Special instructions to applicants: Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a union observer during interviews and final selection of candidates.



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