Eyesight Expert for Optimal Vision Experience
3 weeks ago
About the Role
We are seeking an experienced Licensed Optician to join our team at LensCrafters in Stoney Creek, ON. This is a full-time position that offers a competitive salary and a comprehensive benefits package.
Estimated Salary: $55,000 - $65,000 per year
Job Summary
The Licensed Optician will be responsible for delivering exceptional customer service and providing expert advice on eyewear selection. They will work closely with customers to ensure a perfect fit and precise placement of prescriptions in lenses.
Main Responsibilities
- Welcome all customers and set expectations with them
- Custom fit glasses and precisely place prescription in lenses
- Act as a leader in optical acumen
- Take and record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards and customer needs
- Assist team with complex product needs and prescriptions
- Accurately and thoroughly use technology despite time pressure and customer volume, exceptional product knowledge, use of appropriate tools
- Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied and expectations are exceeded, solution driven
- Ability to multi-task, prioritize and manage time with competing priorities
- Strive to achieve exceptional results on Brand KPIs and competencies
- Take pride in store appearance, help to keep store clean, attractive and organized
- Inform management of safety opportunities; demonstrates safe work practices
- Resourceful, self-motivated with a desire for continual learning, improvement and results
- Adhere to company policies and procedure, including discounts, promotions and inventory management
Qualifications
- High School graduate or equivalent
- State Licensure
- Optical dispensing experience
- Strong customer service skills: communicator, listener and team builder
- Knowledge of current store merchandise
- Strong basic math skills
- Awareness of current fashion trends
- Selling skills – ability to use and carry an iPAD/tablet
- Familiarity with POS, computers and calculators
- Embrace new technology and change
Preferred Qualifications
- Previous customer service and retail experience
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