Retail Operations Coordinator

2 weeks ago


Winnipeg, Manitoba, Canada The North West Company Full time

The North West Company is a leading retailer serving rural communities and urban neighborhoods across Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. As a Retail Operations Coordinator, you will play a vital role in ensuring the smooth operation of our stores.

Job Summary

We are seeking an organized and detail-oriented individual to join our team as a Retail Operations Coordinator. In this role, you will be responsible for responding to merchandising issues reported by our stores through our Store Connect service portal. You will work closely with internal and external stakeholders to resolve issues efficiently and effectively.

About This Opportunity

This role offers a competitive salary of $60,000 - $80,000 per year, depending on experience. Our company values entrepreneurship, customer commitment, passion, leadership development, respect, and inclusivity. We strive to create a collaborative and constructive culture that empowers our employees to grow and succeed.

Key Responsibilities
  • Act as the primary point of contact for store-reported merchandising issues, ensuring timely and complete resolution.
  • Mitigate the escalation of incidents to other business units by applying your knowledge of NWC's business and systems.
  • Coordinate with internal and external resources to gather information or take action as needed.
  • Liaise with stakeholders to develop preventative measures for continued issue reduction.
  • Analyze and communicate commonly occurring issue trends to relevant stakeholders, providing feedback on process/system improvements as required.
  • Generate and analyze reporting metrics related to Store Connect ticket volumes and resolution times.
  • Summarize key learnings and patterns to inform proactive resolution attempts and address root causes.
  • Engage with key stakeholders to align on changing business practices or system enhancements that impact issue resolution.
  • Provide recommendations for process and system functionality based on evolving business needs.
Requirements
  • A minimum of 1-2 years of office and/or customer service experience.
  • A university degree in Commerce or a similar professional program (preferred).
  • Retail experience is considered an asset.
  • Intermediate MS Office skills, with a focus on Excel and Outlook.
  • Strong organizational, planning, and prioritization skills.
  • Demonstrated ability to work under tight deadlines.


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