Tech Support Specialist

2 weeks ago


Longueuil, Quebec, Canada Techo-Bloc Full time
Company Overview

Techo-Bloc is a leading manufacturer of outdoor living products, with 9 cutting-edge manufacturing facilities and 13+ distribution centers across North America. Our dynamic team of over 900 employees is committed to delivering exceptional results and creating a positive work environment.

Estimated Salary: $60,000 - $80,000 per yearJob Description

A typical day in this role involves providing technical support for users, identifying and resolving issues, and collaborating with the IT team to implement new technologies and projects. As an IT Technician at Techo-Bloc, you will be responsible for maintaining the company's computer systems, networks, and peripherals, ensuring seamless communication and data exchange between departments.

Main Responsibilities
  • Provide technical assistance to end-users on computer-related issues
  • Identify, monitor, and document troubleshooting activities in the Help Desk system
  • Develop and update the inventory of workstations, laptops, printers, and other equipment
  • Install, configure, and optimize workstations, laptops, and peripherals
  • Test patches and fixes to ensure problem resolution and follow up with users
  • Assist in the implementation of new technologies and projects
Required Skills and Qualifications
  • Post-secondary education in a related field or equivalent certifications and/or work experience
  • Bilingual (English required to serve clients and suppliers based in the United States and outside of Quebec)
  • Two years of relevant experience in a Microsoft environment
  • Degree in computer science or another related field
  • Experience with Microsoft Office 365 and Windows 10-11
  • Experience in mobile device management and ticketing systems
  • Excellent customer service and interpersonal skills
  • Excellent problem-solving skills
  • Relevant experience with Dynamics AX or Dynamics D365 is an asset
Benefits
  • RRSP with employer contribution
  • 24/7 telemedicine and Employee Assistance Program (EAP)
  • In-house leadership development and coaching
  • Training and Development Programs
  • Flexible work arrangements
  • Considerable referral bonuses
  • Discounts on Techo-Bloc's products
  • Healthy snack-filled kitchens
  • Techo-Bloc branded swag
  • Free parking
  • Employee Recognition Events
  • English and French courses available as needed
Others

We thank all applicants for their interest; however, only successful candidates will be contacted. The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.



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