Order Processing Specialist – Business Systems
2 weeks ago
As a forward-thinking and analytical professional, you will play a pivotal role in overseeing the ordering process through various sales channels within Best Buy Business. Your exceptional organizational skills and ability to adapt to new systems and software will be essential in ensuring seamless order processing.
We operate a remote-first work environment, leveraging in-person interactions at our head office in Vancouver, BC, for strategic, collaborative, and social purposes. This unique setup allows for a dynamic and inclusive work environment that fosters growth and development.
In this role, you will be responsible for monitoring all sales channels for new incoming orders, analyzing them to ensure they meet Best Buy Business's order processing requirements. You will utilize a variety of systems and software to process orders through Best Buy's systems, leading the discussion with Buy Business Account Management and Best Buy Business Customer Service teams to resolve issues when orders do not meet internal requirements.
You will also be responsible for ensuring product tracking details are systematically updated within internal/external systems. Additionally, you will use your expertise to resolve escalated issues with internal/external partners and work with internal stakeholders to update, bug fix, or enhance sales processing tools as needed.
Providing weekly progress updates on all open orders to account managers is another key responsibility. To excel in this role, you will need 1-3 years of Retail experience, 1-3 years of Administrative experience, and 1-3 years of experience in the Business to Business environment. Advanced Microsoft Excel skills are also required.
This role offers a competitive annualized base pay range of $42,845.00 - $45,100.00, with opportunities for growth and career development. We believe in a fair and inclusive hiring process and encourage individuals from diverse backgrounds to apply.
Key Responsibilities:
- Monitor all sales channels for new incoming orders and analyze them to ensure they meet Best Buy Business's order processing requirements
- Lead the discussion with Buy Business Account Management and Best Buy Business Customer Service teams to resolve issues when orders do not meet internal requirements
- Ensure product tracking details are systematically updated within internal/external systems
- Use expertise to resolve escalated issues with internal/external partners
- Work with internal stakeholders to update, bug fix, or enhance sales processing tools as needed
- Provide weekly progress updates on all open orders to account managers
Required Skills and Qualifications:
- 1-3 years of Retail experience
- 1-3 years of Administrative experience
- 1-3 years of experience in the Business to Business environment
- Advanced Microsoft Excel skills
Benefits:
- Remote-first work environment
- Employee discounts on awesome tech from day one
- Flexible health benefits and wellness program
- TFSA and RRSP programs
- 100% matched company pension plan
- Training programs to build new and transferable skills
About Best Buy:
Best Buy offers one of the best work environments in Canada. Annually recognized as one of Canada's Top 100 Employers, our culture is one of inclusivity and belonging. We provide employees with an environment where they can bring their whole selves to work.
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