Barista

3 weeks ago

Vancouver, British Columbia, Canada Paradies Lagardère Travel Retail Full time
Job Summary

We are seeking a highly motivated and customer-focused Barista to join our team at Paradies Lagardère Travel Retail. As a Barista, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.

Key Responsibilities
  • Customer Service: Greet and acknowledge guests in a friendly and welcoming manner, taking their drink and food orders within 30 seconds of entering the concept.
  • Coffee Preparation: Operate coffee making equipment, preparing and presenting beverages according to established recipe and presentation standards.
  • Point-of-Sale Operations: Accurately total, process, and collect payments from guests, using the point-of-sale system.
  • Cash Handling: Handle money, process credit and debit card transactions, and make change, while complying with the company's Cash Handling and Loss Prevention Standard Operating Procedures.
  • Menu Knowledge: Be knowledgeable and enthusiastic about the restaurant's menu and products.
  • Guest Satisfaction: Ensure guest satisfaction and work to resolve any guest issues or concerns, enlisting the assistance of a Manager if necessary.
  • Team Support: Assist with new team member training, positively reinforcing successful performance and helping as needed.
  • Environmental Maintenance: Maintain a clean and organized work environment, free of safety hazards, including trash, sweeping, mopping, and dishes.
Requirements
  • Education: High School diploma or GED is required.
  • Experience: Food and Beverage experience is preferred but not required.
  • Skills: Customer service focused and solution-oriented, ability to take direction and collaborate in a team environment, ability to work in a high-energy and demanding environment, knowledge of math to figure cost, make change, and cash handling procedures, effective communication skills, and ability to work independently as well as with other team members.
  • Certifications: SERV Safe Certification or equivalent, preferred.
Working Conditions

This position requires the ability to work various shifts in a 7/365 team-oriented environment, with excellent customer service skills and the ability to communicate effectively in English. The ideal candidate will be a self-starter, able to prioritize and handle various tasks simultaneously, and adapt to changing priorities and unexpected situations.

This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This position description does not constitute an employment contract of any kind.

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