Wholesale Operations Manager

3 days ago


Toronto, Ontario, Canada Pehr Full time
About the Role

We are seeking a highly skilled Wholesale Operations Manager to join our team at Pehr, an internationally recognized Children's Lifestyle Brand.

Based in Toronto, this manager-level position requires excellent communication, experience, and thought leadership skills. As a key member of our operations team, you will be responsible for overseeing day-to-day wholesale business operations, ensuring seamless order fulfillment, accurate invoicing, and timely stock management.

Key Responsibilities
  • Independent Accounts: Process and track independent wholesale orders, ensuring timely fulfillment and accurate invoicing. Monitor stock levels and work with planning to determine sku availability and excess inventory.
  • Major Accounts: Onboard new Major customers from an Operations perspective, ensuring customer operational requirements are correctly set up with corresponding SITE ID and SOP creation for seamless 3PL execution. Complete all Major's product set-up forms, working with Cymbio where applicable.
  • Dropship Accounts: Onboard new Dropship from an Operations perspective, ensuring customer operational requirements are correctly set up with corresponding SITE ID and SOP creation for seamless 3PL execution.
  • FOB Orders: Work with Sales Director & Planning Manager ensuring FOB orders are shipped compliant to vendor guide and on-time.
  • Amazon: Partner with Planning to identify optimal Amazon catalog, process weekly Amazon orders, and reconcile compliance chargebacks as needed with Finance.
Reporting and Analysis
  • Update Sales Tracker daily with invoiced and open orders, and communicate updates to team members.
  • Update 3PL unit & order forecast monthly and prior to peak sale periods.
  • Monitor sales across all Wholesale channels to identify trends and opportunities.
Qualifications
  • Bachelor's degree in business administration or relevant fields.
  • 1 to 3 years' previous work experience in Operations, preferably in the juvenile or apparel industry.
  • Previous experience working with Amazon, NetSuite, NuOrder is an asset.
  • Strategic thinker with an entrepreneurial spirit, strong business acumen, and excellent interpersonal skills.
Estimated Salary Range

$80,000 - $110,000 per year, depending on experience.


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