Technical Support Team Lead Position at Supply Kings
1 week ago
Job Title: Technical Support Team Lead Position at Supply Kings
">- About Supply Kings
- We are a leading provider of innovative solutions and services to our clients. Our team is dedicated to delivering exceptional results and exceeding customer expectations.
Salary: $55,000 - $65,000 per annum, depending on experience
">About the Role:
">As a Technical Support Team Lead at Supply Kings, you will be responsible for leading a team of technical support specialists in providing expert assistance to our customers. You will be the primary point of contact for escalated technical issues and will work closely with cross-functional teams to resolve complex problems.
">Key Responsibilities:
">- Lead a team of technical support specialists in resolving customer technical issues
- Provide guidance and mentorship to junior team members
- Develop and implement process improvements to increase efficiency and productivity
- Collaborate with other departments to ensure seamless service delivery
- Stay up-to-date with industry trends and technologies to provide expert advice to customers
Requirements:
">- Degree in Computer Science or related field
- Minimum 1 year of experience in technical support role
- Proven leadership and teamwork skills
- Excellent communication and problem-solving abilities
Benefits:
">- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Flexible working hours and remote work options
How to Apply:
">If you are a motivated and experienced technical support professional looking for a new challenge, please submit your resume and cover letter for consideration.
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