Technical Support Team Lead Position at Supply Kings

1 week ago


Calgary, Alberta, Canada Supply Kings Full time

Job Title: Technical Support Team Lead Position at Supply Kings

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  • About Supply Kings
  • We are a leading provider of innovative solutions and services to our clients. Our team is dedicated to delivering exceptional results and exceeding customer expectations.
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Salary: $55,000 - $65,000 per annum, depending on experience

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About the Role:

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As a Technical Support Team Lead at Supply Kings, you will be responsible for leading a team of technical support specialists in providing expert assistance to our customers. You will be the primary point of contact for escalated technical issues and will work closely with cross-functional teams to resolve complex problems.

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Key Responsibilities:

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  • Lead a team of technical support specialists in resolving customer technical issues
  • Provide guidance and mentorship to junior team members
  • Develop and implement process improvements to increase efficiency and productivity
  • Collaborate with other departments to ensure seamless service delivery
  • Stay up-to-date with industry trends and technologies to provide expert advice to customers
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Requirements:

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  • Degree in Computer Science or related field
  • Minimum 1 year of experience in technical support role
  • Proven leadership and teamwork skills
  • Excellent communication and problem-solving abilities
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Benefits:

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  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Flexible working hours and remote work options
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How to Apply:

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If you are a motivated and experienced technical support professional looking for a new challenge, please submit your resume and cover letter for consideration.



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