Patient Experience Lead, Immunology Specialist

1 week ago

Oakville, Ontario, Canada UCB Full time
Immunology Patient Support Program Manager

We are seeking a seasoned professional to join our team as an Immunology Patient Support Program Manager at UCB Canada.

The successful candidate will be responsible for managing the entire patient journey and experience while on UCB products. This includes overseeing patient support program vendors to ensure a 'best in class' experience for patients and healthcare professionals, as well as managing relevant key stakeholders.

As a key contributor to the Immunology Leadership Team, the candidate will work closely with Sales, Marketing, APEX (Market Access / External Engagement), Medical Affairs, and Education & Stakeholder Development teams to develop and implement strategies that meet or exceed customer expectations.

The ideal candidate will have a proven track record of formalizing patient support program strategies in line with patient value principles and business goals and objectives. They will also possess excellent leadership skills, with the ability to instill confidence and alignment on program strategy, as well as problem-solving skills to act proactively ensuring high-quality outcomes.

Key Responsibilities:
  • Ensure the patient support program is meeting or exceeding stakeholder expectations to support financial targets of UCB brands.
  • Manage partner vendors with respect to program specifics, including resourcing requirements, costs, and satisfactory fulfillment of contract KPIs.
  • Direct the program budget, focusing on long-term value creation, and approve all related expenses and invoices.
  • Collaborate with stakeholders across the organization to manage program governance and optimize processes, ensuring compliance with mandatory SOPs.
  • Track trends and movement in patient support program data to drive valuable insights and design forward-thinking solutions.
  • Guarantee accurate vendor reporting and data optimization on patient status, escalations, product flow, and timely QBRs.
Requirements:
  • Bachelor's degree in health care, business, science, or nursing required.
  • Minimum 5 years of patient support program management experience, with a demonstrated understanding of connection to longer-term business goals and problem-solving experience.
  • Demonstrated experience working in an environment to ensure full compliance of PSP with company standards and SOPs.
  • Proven examples of being commercially astute in recognizing and managing the impact of patient support program decisions and changes on the broader organization.
  • Experience working with basic IT systems, with the ability to learn new programs/portals efficiently.
  • Talented communicator with the ability to positively communicate with all stakeholders, including direct interaction with patients.
Location:

This field-based role is ideally based out of the Greater Toronto Area but will consider candidates from other areas within Canada.

Salary:

$90,000 - $110,000 per year, depending on experience.

Are you ready to make a meaningful impact in the lives of patients? If this sounds like the opportunity for you, we encourage you to apply.

  • Patient Experience Lead, Immunology

    4 weeks ago

    Oakville, Ontario, Canada UCB Full time

    Transform Patient OutcomesWe are seeking an experienced Patient Experience Lead, Immunology to join UCB Canada. This role plays a lead role in managing the entire patient journey and experience while on UCB products.About the Role:The Patient Experience Lead will manage the patient support program vendors to ensure a "best in class" experience for patients...

  • Medical Solutions Lead, Immunology Specialist

    1 week ago

    Oakville, Ontario, Canada UCB Full time

    About UCBUCB is a global biopharmaceutical company focused on neurology and immunology. With over 7,600 employees worldwide, we're dedicated to delivering innovative medicines and solutions that improve lives. Our mission is to create patient value and drive progress in the fight against severe diseases.We're committed to fostering an inclusive and...

  • Patient Experience Strategist, Immunology Excellence

    2 weeks ago

    Oakville, Ontario, Canada UCB Full time

    Unlock Patient Value with a Proven Track RecordWe are seeking an experienced Patient Experience Lead, Immunology (PVU) to join UCB Canada and drive patient support program strategies aligned with patient value principles and business goals.About the Role:As a Patient Experience Strategist, you will manage the entire patient journey and experience while on...

  • Medical Solutions Lead, Immunology Expert

    4 weeks ago

    Oakville, Ontario, Canada UCB Full time

    Make a difference for patients with severe diseasesAt UCB, we strive to push the boundaries of medical innovation and improve the lives of those affected by severe diseases. As a Medical Solutions Lead, Immunology, you will collaborate with our Immunology Medical team and other cross-functional members to implement our medical strategy and deliver value to...

  • Medical Solutions Lead, Immunology Expert

    1 month ago

    Oakville, Ontario, Canada UCB Full time

    Unlock Patient ValueAt UCB, we're driven by a passion to create value for people living with severe diseases. As a Medical Solutions Lead, Immunology, you'll play a pivotal role in implementing our medical strategy and collaborating with cross-functional teams to deliver innovative solutions.Your Key Responsibilities:Develop and adapt programs and materials...

  • Medical Solutions Lead, Immunology Expert

    4 weeks ago

    Oakville, Ontario, Canada UCB Full time

    Unlock Patient ValueAt UCB, we're driven by a passion to make a difference for people living with severe diseases. Our team is dedicated to pushing the boundaries of innovation, blending our talents to create meaningful solutions. If you're a medical professional with a passion for immunology, we invite you to explore this opportunity.Key...

  • Marketing Solutions Lead, Immunology

    1 month ago

    Oakville, Ontario, Canada UCB Full time

    About the RoleWe are seeking an experienced Marketing Solutions Lead, Immunology to provide commercial and marketing leadership and oversight for a Dermatology brand.The focus in the first year will be to prepare for a soon to be approved new indication for a biologic product, Hidradenitis suppurativa (HS). This individual will maintain a high level of...

  • Data Steward

    2 weeks ago

    Oakville, Ontario, Canada UCB S.A. Full time

    About the Role:The Data Steward will play a key role in compiling, analyzing, and interpreting data from various sources to generate meaningful insights for the Immunology, Rare and Epilepsy business units.Key Responsibilities:Takes a key role in compiling, analyzing, and interpreting data from various sources (Patient Support Programs, IQVIA, Qliksense,...

  • Marketing Solutions Lead

    1 week ago

    Oakville, Ontario, Canada UCB Full time

    Drive Patient ValueWe are seeking an experienced Marketing Solutions Lead, Immunology (HS) with a proven track record of providing commercial and marketing leadership and oversight for a Dermatology brand.About the Role:The focus in the first year will be to prepare for a soon-to-be-approved new indication for a biologic product, Hidradenitis suppurativa...

  • Administrative Assistant

    1 week ago

    Oakville, Ontario, Canada CB Canada Full time

    OverviewCB Canada is a leading provider of patient support services, and we are seeking an Administrative Assistant to join our team. This role will be responsible for providing administrative support to our patient support specialists, ensuring that they have the resources they need to deliver exceptional service to our patients.

  • Compassionate Patient Care Specialist

    2 weeks ago

    Oakville, Ontario, Canada Memory & Company Full time

    We are seeking a compassionate Patient Care Specialist to join our team at Memory & Company.About the RoleThis is a permanent position, working 35 hours per week. As a Patient Care Specialist, you will play a vital role in providing exceptional patient care and comfort to our clients.Job DescriptionAccompany patients on outdoor recreational activities to...

  • Certified Patient Care Specialist

    2 weeks ago

    Oakville, Ontario, Canada Econergy property group ltd. Full time

    Job Title: Certified Patient Care SpecialistWe are seeking a skilled and compassionate Certified Patient Care Specialist to join our team at Econergy Property Group Ltd. as a Nurse Aide.About the Role:This is a permanent position with an estimated salary range of $45,000 - $55,000 per year, depending on experience, and working 35 hours per week. The ideal...

  • Healthcare Professional

    2 weeks ago

    Oakville, Ontario, Canada Safe Management Group Inc. Full time

    About the RoleWe are seeking a skilled and compassionate Healthcare Professional to join our team as a Patient Care Specialist. In this role, you will be responsible for providing high-quality patient care and support in a fast-paced healthcare environment.Key Responsibilities:Patient Care: Assist patients with daily living activities, including bathing,...

  • Compassionate Caregiver

    1 week ago

    Oakville, Ontario, Canada Memory & Company Full time

    Memory & Company is seeking a compassionate and dedicated Patient Support Specialist to join our team. This role involves providing exceptional care and support to patients in various settings.About the Role:This is a full-time position with an estimated $45,000 per year salary, offering a competitive compensation package.The successful candidate will have...

  • Healthcare Professional

    1 week ago

    Oakville, Ontario, Canada Halton Healthcare Full time

    Job DescriptionWe are seeking a skilled Patient Care Specialist to join our team at Halton Healthcare.The ideal candidate will have strong nursing skills and be able to work effectively in a fast-paced environment.Responsibilities:Provide high-quality patient careAssess, plan, implement, and evaluate care for patientsCollaborate with healthcare teams to...

  • Lead Care Support Specialist for Children's Homes

    2 weeks ago

    Oakville, Ontario, Canada Oakville Children's Homes Full time

    About the RoleWe are seeking a dedicated and compassionate Lead Care Support Specialist to join our team at Oakville Children's Homes. As a key member of our care staff, you will play a vital role in providing exceptional support to our children and ensuring their overall well-being.In this dynamic position, you will be responsible for leading a team of care...

  • Patient Meal Assembly and Delivery Specialist

    4 weeks ago

    Oakville, Ontario, Canada Halton Healthcare Services Full time

    At Halton Healthcare Services, we are committed to providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are dedicated to being an innovative center of excellence in community hospital care.We are seeking a highly organized and detail-oriented Patient Meal Assembly...

  • Pharmacy Technician

    1 week ago

    Oakville, Ontario, Canada CareRx Full time

    At CareRx, we are Canada's leading provider of pharmacy services to seniors communities. As a Pharmacy Technician - Patient Care Specialist, you will play a vital role in ensuring the highest levels of safety and adherence for individuals with complex medication regimes.We take an active role in working with our home operator partners to promote resident...

  • Health Care Professional

    1 week ago

    Oakville, Ontario, Canada Safe Management Group Inc. Full time

    About the RoleWe are seeking a dedicated and compassionate Health Care Professional to join our team as a Patient Support Specialist at Safe Management Group Inc.Job SummaryThis permanent position involves working in a fast-paced environment, providing exceptional patient care and support services. The successful candidate will be responsible for assisting...

  • Patient Care Specialist

    2 months ago

    Oakville, Ontario, Canada beBee Professionals Full time $50,000 - $70,000

    We are seeking a compassionate Registered Practical Nurse (RPN) to provide quality nursing care to patients in various settings.Key Responsibilities:Assess patients' needs and develop individualized care plans.Administer medications and treatments as prescribed by physicians.Monitor patients' vital signs and report any changes in condition.Collaborate with...