Professional Banking Specialist

2 days ago


Vaughan, Ontario, Canada Royal Bank of Canada Full time

We are seeking a highly skilled Professional Banking Specialist to join our team at Royal Bank of Canada. In this role, you will have the opportunity to work with clients and provide exceptional service, champion digital education, and deliver a tailored client experience.

About the Role

This is an exciting opportunity for a banking professional who is passionate about delivering high-quality service and support to clients. As a key member of our Private Banking team, you will be responsible for creating an enhanced client experience by fulfilling incoming servicing requests via email and phone, identifying unmet client needs through discovery in daily interactions, and championing digital education to enable our clients to engage with RBC through the channel of their choice.

Key Responsibilities
  • Fulfill incoming servicing requests via email and phone
  • Identify unmet client needs through discovery in daily interactions
  • Champion digital education to enable clients to engage with RBC through the channel of their choice
  • Deliver a tailored client experience to all Private Banking clients
  • Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner
Requirements

To succeed in this role, you will need:

  • A minimum of 2-3 years of banking experience
  • Strong written and verbal communication skills in English
  • A strong working knowledge of Microsoft Office Suite
  • Proven client service skills
  • Excellent organizational skills
About Us

Royal Bank of Canada offers a comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation ($85,000 - $120,000 per year), commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Opportunities to do challenging work. Opportunities to take on progressively greater accountabilities.



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