Administrative Assistant

2 weeks ago


Oakville, Ontario, Canada CB Canada Full time

We are seeking a highly organized and detail-oriented Administrative Assistant to support our patient support services. In this role, you will be responsible for providing administrative support to our patient support team, including handling mail, typing, and maintaining filing systems.



Primary Duties and Responsibilities:



  • Perform general administrative tasks, such as handling mail, typing, and maintenance of filing systems, to support the patient support team.
  • Process copayment requests for patients, pharmacies, and/or physicians for programs offering copay assistance or concierge payments.
  • Liaise with program managers to ensure copayment KPIs are met.
  • Liaise with ISI Accounting to ensure proper payment timeframes and accurate payments.
  • Liaise with 3rd party payment administrators to ensure accurate electronic payment processing.
  • Establish and maintain office files, make appointments, and arrange meeting rooms as required.
  • Compile information from various sources and utilize the information for uses such as generating reports.
  • Audit and maintain various reports specific to the business location, checking for errors, inconsistencies, or discrepancies, making corrections, and notifying appropriate personnel of any modifications.
  • Update and maintain pertinent business information via computer or department files.
  • Assist with various scheduled and unscheduled projects occurring in the department at any given time.
  • Draft and type correspondence and/or presentations to be sent to internal and external contacts.
  • Responsible for managing multiple projects for many departments within a business segment or across multiple business segments as required.
  • Interact frequently with inter-departmental associates and management to resolve workload issues.
  • Maintain and promote positive and professional working relationships with associates and management.
  • Comply with all appropriate policies, procedures, safety rules, and regulations.
  • Report all Adverse Events to the assigned units/departments.
  • Perform related duties as assigned.


Requirements:



  • Post-secondary education in a related field.
  • 3-5 years' experience in an administrative role in a pharmaceutical setting.
  • In-depth knowledge of the Microsoft Office Suite of applications is essential.
  • Proven accuracy when processing large amounts of data.
  • Strong communication and interpersonal skills.
  • Ability to work independently and in a team environment.
  • Adaptability to change and to learn new skills as required.
  • Bilingual, French/English preferred.


Minimum Skills, Knowledge, and Ability Requirements:



  • Ability to communicate effectively both orally and in writing.
  • Strong interpersonal skills.
  • Strong analytical and mathematical skills.
  • Strong organizational skills; attention to detail.
  • Ability to resolve issues quickly and efficiently.
  • Ability to represent a positive and professional image.
  • Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
  • Ability to implement processes resulting in satisfactory audit practices.
  • Ability to consistently meet deadlines.
  • Excellent problem-solving skills; ability to resolve issues effectively and efficiently.
  • Strong business and financial acumen.


What AmerisourceBergen Offers:



  • We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse, and designed to meet the various needs across our associate population.


Schedule:



  • Full-time.


Affiliated Companies:



  • Affiliated Companies: Innomar Strategies.


Equal Employment Opportunity:



  • AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.


COVID-19 Vaccine Policy:



  • As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief, you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.


Accessibility Policy:



  • AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment, and hiring processes and during employment.


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