Executive Retail Operations Director

1 week ago

Hamilton, Ontario, Canada Compass Group North America Full time

Compass Group North America is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.

Company Overview

We're in all major cities, at remote work sites, and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate.

We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability, or persons who may require an accommodation, to apply.

Job Summary

The Executive Retail Operations Director is responsible for overseeing all aspects of retail operations, including budgeting, financial management, implementation and ongoing success of retail and marketing programs, catering services, and branded concepts.

Key responsibilities include managing client relations, ensuring customer satisfaction, managing staff, menu planning and merchandising, and ensuring compliance with strict quality assurance, health, safety, and environmental programs.

Requirements
  1. Post-secondary education with at least 5 years of foodservice or related management experience in an equivalent, branded retail food service environment; multi-unit management experience is a must.
  2. Advanced Food Service Training (AFST) plus Level 1 and 2 Health and Safety Certification training (or willing to complete within 90 days of hire).
  3. Strong experience dealing with labour relations issues.
  4. Proven financial management skills, including ability to control product and labour costs on a weekly basis.
  5. Strong catering experience, including demonstrated experience hosting large events.
  6. Experience working with branded concepts i.e. Tim Hortons, Pizza Pizza, etc.
  7. Strong management and organizational skills, capable of motivating, leading and developing associates.
  8. Excellent client relationship and communication skills.
  9. Knowledge of MS Word and Excel.
  10. Knowledge of any POS System is an asset.

Estimated salary range: $80,000 - $120,000 per year.

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