Store Operations Director

1 week ago


Surrey, British Columbia, Canada The Merci Clothing Ltd Full time
About The Role

We are seeking a Store Operations Director to oversee the daily operations of our retail stores. As a key member of our team, you will be responsible for managing staff, assigning duties, and ensuring seamless store operations.

Key Responsibilities
  • Staff Management: Manage and supervise a team of 5-10 staff members, providing guidance and support to ensure they have the necessary skills and knowledge to perform their roles effectively.
  • Inventory Management: Determine merchandise and services to be sold, implement pricing and credit policies, and locate and select products for resale.
  • Marketing Strategies: Develop and implement marketing strategies to drive sales and increase customer engagement.
  • Financial Management: Plan budgets, monitor revenues and expenses, and make informed decisions to optimize store performance.
  • Customer Service: Resolve customer complaints and concerns in a timely and professional manner, ensuring excellent customer satisfaction.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: At least 1 year to less than 2 years of experience in a similar role.
  • Skillset: Strong leadership and management skills, ability to work under pressure, attention to detail, and excellent communication skills.
Work Environment

The Store Operations Director will work in a fast-paced environment with tight deadlines, handling heavy loads, and standing for extended periods. This is a permanent position with a salary range of $50,000 - $60,000 per year, depending on experience, and a workload of 35-40 hours per week. Fluency in English is required for this role.


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