Customer Service Associate
4 weeks ago
Company Overview
At Access Credit Union, we pride ourselves on providing a professional and innovative work environment that values empowerment, accountability, and trust.
Salary and Benefits
The starting salary for this position is $19.00 per hour. We also offer a competitive benefits package, including an employer-matched pension plan, continuing education opportunities, and career advancement possibilities within our credit union.
Job Description
As a Member Service Representative (MSR), you will provide exceptional financial services to existing and potential members, processing transactions efficiently and building relationships while promoting our products and services. Our MSRs are customer-focused and committed to delivering above-and-beyond experiences.
Key Responsibilities:
- Process over-the-counter financial services in a timely and professional manner, referring complex issues to the appropriate person or department.
- Balance transactions, including ATM withdrawals, night deposits, and cash drawers on a daily basis.
- Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff.
Required Skills and Qualifications
To be successful in this role, you will need a Grade 12 diploma or equivalent, with Business Administration or post-secondary education considered an asset. You must have at least one year of experience in a customer service role and demonstrate a desire to serve others in a friendly and professional manner.
Becoming Part of Our Team
We welcome individuals who embody our values: do good, be better, own it, and move forward. As an MSR, you will be an ambassador for our brand, ensuring things get done efficiently, going home each day feeling accomplished, challenging the status quo, building a career, and continuing to learn.
About Us
We take pride in our vibrant corporate culture, which reflects the diversity of our members and the communities we serve. We value inclusion and strive to create an environment where everyone can thrive.
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