Mortgage Business Development Specialist
2 weeks ago
Mortgage Sales and Relationship Management Role
At BMO, we're seeking a skilled Mortgage Specialist to join our team. This role is responsible for cultivating and managing relationships with referral sources to build a pipeline of new mortgage business and increase BMO's share of the home financing market.
Main Responsibilities:
• Actively search for sales opportunities to achieve individual sales and profitability goals.
• Proactively contact realtors and referral sources identified through the creation of national partnerships and/or local partnerships to lead client and realtor discussions and sell real estate lending products and insurance that meet the Bank's mortgage growth and profitability objectives.
• Assist with the implementation of targeted marketing programs, promotions, and other initiatives.
• Seek opportunities to expand network by obtaining referrals from existing relationships.
• Establish and enhance the Bank's community presence by participating in trade shows, conferences, and related events.
• Serve as a customer advocate during application and processing activities.
• Provide marketing, event coordination, and general administrative support to maintain positive and ongoing contact with their broader referral network.
• Deliver exceptional customer service that builds trust through expertise, responsive service, and support.
• Organize customer appreciation events, seminars, and conference calls.
• Guide customers throughout mortgage application and processing activities.
• Partner with branch teams to properly hand off customers to finalize mortgage documentation.
• Resolve or escalate issues to meet customer expectations and ensure funds are advanced in a timely manner.
• Identify client needs for banking products (e.g., everyday banking, lending, and investment) and refer to appropriate BMO partners.
Qualifications:
• Typically between 3 - 5 years of relevant experience and post-secondary degree in a related field of study or an equivalent combination of education and experience.
• Basic knowledge of portfolio management and related credit qualification standards, policies, and procedures.
• In-depth understanding of the mortgage lending process and applicable regulatory requirements.
• Strong interpersonal, sales, customer service, and negotiation skills.
• Expert knowledge of self-management and teamwork, personal lending, relationship sales, and management.
• Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
• Strong knowledge of the broader real estate industry and mortgage market.
• Strong negotiation skills.
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