Customer Service Manager

1 day ago

Montreal, Quebec, Canada Walmart Canada Full time
Job Summary

We are seeking a highly skilled Customer Service Manager to join our team at Walmart Canada. As a key member of our Front End operations, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and driving customer loyalty.

Key Responsibilities
  • Coordinate Front End operations to ensure safe work processes and emergency procedures are followed.
  • Handle customer and Associate concerns, providing guidance as required.
  • Monitor Front End associates, ensuring proper coverage and coordinating breaks.
  • Provide training to Associates on systems and Company procedures.
  • Oversee purchase, return, and exchange transactions, and assist with error corrections.
  • Ensure EAS systems are functioning to standard.
  • Prepare registers for opening and closing, and support cashiers with change and cash levels.
  • Oversee and promote company sponsor programs and initiatives.
Requirements

To be successful in this role, you will require:

  • Minimum qualifications outlined below.
  • Preferred qualifications outlined below.

Walmart Canada is committed to accommodating the disability-related needs of applicants and associates.

Primary Location

6700 Ch De La Cote-Des-Neiges, Montreal, QC H3S 2B2, Canada

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