Spa Operations Manager

2 weeks ago

Surrey, British Columbia, Canada Raj Uptown Salon & Spa Ltd. Full time
About the Role

We are seeking a highly skilled and experienced Spa Manager to join our team at Raj Uptown Salon & Spa Ltd. The successful candidate will be responsible for overseeing the daily operations of our spa, ensuring that our high standards of customer service and quality are consistently met.

Key Responsibilities
  • Operational Management: Direct and control daily spa operations, ensuring that all tasks are completed efficiently and effectively.
  • Staff Supervision: Hire, train, and supervise a team of 5-10 staff members, providing guidance and support to ensure they meet our high standards.
  • Customer Service: Address customer complaints and concerns in a professional and courteous manner, ensuring that our customers receive exceptional service.
  • Marketing and Sales: Manage contracts for advertising and marketing strategies, working closely with our marketing team to promote our spa services.
  • Policy and Procedure: Establish and implement policies and procedures for staff, ensuring that our spa operates in compliance with all relevant laws and regulations.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 1 year to less than 2 years of experience in a similar role.
  • Work Setting: Barbershop or hairstyling salon/studio, spa.
  • Physical Capabilities: Combination of sitting, standing, walking.
  • Personal Suitability: Client focus, efficient interpersonal skills, flexibility, judgement, organized, reliability, team player.
Working Conditions
  • Work Hours: 40 hours per week.
  • Language: English.

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