Customer Experience Manager Part Time Evenings and Weekends

2 weeks ago


Nanaimo, British Columbia, Canada Michaels Full time
Job Summary

We are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and leading our front-end operations to drive sales and customer satisfaction.

Key Responsibilities
  • Customer Experience: Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations.
  • Store Recovery: Maintain store recovery standards to deliver our brand promises and ensure a positive customer experience.
  • Team Leadership: Lead and manage a team of customer experience representatives to achieve sales and customer satisfaction goals.
  • Operations Management: Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Event Planning: Plan and lead the execution of class and in-store events in accordance with Company programs.
  • Inventory Management: Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
  • Training and Development: Train, observe, and coach the customer experience team to achieve results and support Talent Development.
  • Manager on Duty: Serve as Manager on Duty (MOD) and interact with customers and team members in an accepting and respectful manner.
Requirements
  • Retail Management Experience: Retail management experience preferred.
  • Physical Requirements: Ability to remain standing for long periods of time, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
What We Offer

We offer a competitive total base pay range of $19.40 - $28.50 and a comprehensive benefits package. We are an equal opportunity employer and welcome applications from all qualified candidates.



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