Automotive Service Representative

4 weeks ago


Vaughan, Ontario, Canada Zanchin Automotive Group Full time

About the Role:

Zanchin Automotive Group is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities:

  • Sell recommended and required vehicle repair/maintenance
  • Serve as the liaison between the customer and automotive service technician
  • Explain the nature of vehicle maintenance and costs
  • Advise customers on how to look after their vehicle and stress the importance of maintenance
  • Schedule appointments and contact customers with vehicle repair status updates/follow-ups
  • Accurately prepare repair orders and invoices

Requirements:

  • 1 to 3 years proven experience as a Service Advisor or Sales/Customer Service Representative; automotive and/or dealership experience preferred
  • Secondary School diploma, or equivalent experience
  • Proficiency working with ERP systems (ie. CDK/Reynolds)
  • Proficiency working with Customer Relationship Management Systems
  • Ability to sell vehicle maintenance
  • Ability to adapt to a changing environment and meet deadlines
  • Strong ability to communicate professionally (verbally and written)
  • Strong attention to detail; organized and strategic
  • Ability to maintain confidentiality and professionalism
  • Ability to work independently and with minimal supervision
  • Self-motivated and driven with a passion for excellence in execution
  • Desire to work in a high energy, fast-paced environment
  • Proven commitment to quality of work

About Zanchin Automotive Group:

Zanchin Automotive Group is a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment.

Why Choose Us:

  • Career ambitions will be achieved - we offer career development and advancement
  • Part of a winning team - we are a leader in the industry driven by 50 years of people-centric business modelling
  • Your voice will be heard and ideas celebrated - we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies
  • Competitive pay and bonus plan - we offer many employment perquisites
  • Part of a culture at the forefront of transparency, communication and engagement – we are a Team, and work together to achieve and thrive


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