Automotive Service Representative
4 weeks ago
About the Role:
Zanchin Automotive Group is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and sales support to our clients.
Key Responsibilities:
- Sell recommended and required vehicle repair/maintenance
- Serve as the liaison between the customer and automotive service technician
- Explain the nature of vehicle maintenance and costs
- Advise customers on how to look after their vehicle and stress the importance of maintenance
- Schedule appointments and contact customers with vehicle repair status updates/follow-ups
- Accurately prepare repair orders and invoices
Requirements:
- 1 to 3 years proven experience as a Service Advisor or Sales/Customer Service Representative; automotive and/or dealership experience preferred
- Secondary School diploma, or equivalent experience
- Proficiency working with ERP systems (ie. CDK/Reynolds)
- Proficiency working with Customer Relationship Management Systems
- Ability to sell vehicle maintenance
- Ability to adapt to a changing environment and meet deadlines
- Strong ability to communicate professionally (verbally and written)
- Strong attention to detail; organized and strategic
- Ability to maintain confidentiality and professionalism
- Ability to work independently and with minimal supervision
- Self-motivated and driven with a passion for excellence in execution
- Desire to work in a high energy, fast-paced environment
- Proven commitment to quality of work
About Zanchin Automotive Group:
Zanchin Automotive Group is a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment.
Why Choose Us:
- Career ambitions will be achieved - we offer career development and advancement
- Part of a winning team - we are a leader in the industry driven by 50 years of people-centric business modelling
- Your voice will be heard and ideas celebrated - we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies
- Competitive pay and bonus plan - we offer many employment perquisites
- Part of a culture at the forefront of transparency, communication and engagement – we are a Team, and work together to achieve and thrive
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