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Automation Support Specialist

1 month ago

Old Toronto, Ontario, Canada RBC Full time
Automation Support Role

The Automation Support team at RBC is responsible for ensuring the efficient operation of all automations. This involves identifying operational issues that arise with the infrastructure, underlying applications, or process failures.

Key Responsibilities
  • Support the Automation program daily by identifying operational issues and taking appropriate actions to resolve them.
  • Manage the availability and assignment of required resources to run scheduled automations.
  • Monitor system alerts generated by automations and take immediate action to resolve them.
  • Provide quality assurance testing for automations prior to production deployments.
  • Maintain client relationships to ensure that service partner expectations are met.

Requirements
  • Undergraduate degree in Computer Science, Business, Engineering, or 3+ years of work experience.
  • Software development experience, including familiarity with higher-level programming languages.
  • Proficiency with Blue Prism and/or Pega, Microsoft Office, and relational databases.

What We Offer
  • A comprehensive Total Rewards Program, including bonuses and flexible benefits.
  • Competitive compensation and flexible work/life balance options.
  • Leaders who support your development through coaching and managing opportunities.