Executive Director of Operations

7 days ago


Markham, Ontario, Canada Worldsource Wealth Management Full time

Overview

The Executive Director of Operations at Worldsource Wealth Management plays a pivotal role in overseeing the integrated back office, ensuring seamless support to the Vice President, Operations and the Interim Vice President, Operations. This highly skilled individual will provide clear and concise communication to internal parties, driving operational excellence while promoting an elevated client-centric servicing proposition.

Estimated Salary: $120,000 - $180,000 per annum

Job Description

As a seasoned professional with 10+ years of experience within the investment industry, you will be responsible for:

  • Supporting non-regulatory audits, such as corporate auditors, Trustee and RDBA, and other non-regulatory audits;
  • Assisting with regulatory audits (MFDA and IIROC), taking a lead role in gathering requirements and assisting in review and audit response;
  • Supporting the review of weekly business communications;
  • Reviewing, recommending, and instituting operational changes in policies and procedures to increase efficiencies and tighten operational controls;
  • Solving complex issues that are high impact to clients and working closely with managers and senior managers to ensure clear communication and handoff points to impacted departments and stakeholders;
  • Leading escalations, as required, with a focus on building, reinforcing, and enhancing the business and relationships while ensuring appropriate controls are maintained;
  • Building and fostering solid relationships and organizational alignment with our business, sourcing, Legal, Compliance, Finance, and Wealth Services & Solutions;
  • Supporting the business on implementation of products, services, and change management on strategic initiatives;
  • Assisting with all Desjardins-related transition items as required;
  • Assisting the VP, Operations and Interim VP, Operations with carrying out strategic projects, priorities, and initiatives as required by the Company or parent Company, from time to time;
  • Performing other duties as assigned.

Required Skills and Qualifications

  • Post-secondary education;
  • Successful completion of CSC and/or IFIC Mutual Funds Course;
  • 10+ years of similar experience within the investment industry;
  • Solid understanding of MFDA and/or IIROC Dealerships;
  • Demonstrated leadership skills and competencies: process-oriented, accountability for results, client-focused, developing others, cross-organization collaboration;
  • Knowledge of Corporate Actions, New Issues, Trading, Qualified Intermediary, RESPs, an asset;
  • Advanced knowledge of Microsoft Outlook, Word, Excel, and Power Point;
  • Ability to quickly adapt to change in a fast-paced environment, with a strong solutions-oriented approach;
  • Bilingual (English/French), an asset;
  • Excellent interpersonal skills with internal and external stakeholders and the ability to work independently as well as within a team environment;
  • Strong time management skills with the ability to multi-task and maintain confidentiality.


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