Administrative Support Coordinator, Zone 1

2 weeks ago

Sydney River, Nova Scotia, Canada The Government of Nova Scotia Full time
About Our Opportunity

As a key member of our team, you will play a vital role in ensuring the effective flow of communications within a geographic area of the province. This includes ensuring the efficient dispatch of human, material, and equipment resources pertaining to snow and ice control activities and highway maintenance/operations.

You will receive and record incoming calls and activities at the local maintenance base and provide general information with regards to Department policies. Providing top-notch customer service and aiding in resolving customer inquiries and concerns are essential aspects of this role.

Primary Accountabilities
  • Monitoring weather conditions and updating the electronic Road Condition Reporting System (511) on a regular basis.
  • Maintaining daily log records of all winter maintenance activities, including equipment status, operator hours of work, material payloads from weigh scales, weather conditions, etc.
  • Ensuring equipment operators are dispatched to proper plow routes and supporting them by providing information and monitoring locations through radio contact and AVL technology.
  • Serving as a key contact in supporting Supervisor(s) by reporting equipment breakdowns and initiating emergency response procedures as required.

General maintenance/organization of the base and light janitorial duties may also be required at times.

Qualifications and Experience

A combination of some high school and two years of related experience in a dispatch or customer experience environment is required. An acceptable equivalent combination of education and experience will be considered.

You should have experience around heavy equipment and construction, including the use of TMR/operational radio systems. Familiarity with computer applications such as Windows, internet, word processing, spreadsheets, data entry, and email applications is also necessary.

Knowledge of the geographical area is required to respond effectively to staff and public inquiries, and to respond appropriately in emergency response situations.

What We Offer
  • Career Development: access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging Workplace: Employees feel valued, respected, connected, and tuned in, with forward-thinking policies and strategies.
  • Countless Career Paths.

The estimated salary range for this position is $20.58 per hour, based on the job requirements and location in Sydney, Nova Scotia.

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