Restaurant Operations Manager for Global QSR Brand

1 week ago

Toronto, Ontario, Canada Restaurant Brands International Inc Full time

At Restaurant Brands International Inc., we are seeking a highly skilled and experienced Restaurant Operations Manager to join our team based in the Greater Toronto Area with coverage of the GTA through the Ottawa Region.

About Our Opportunity

This is an exciting opportunity to work with one of the world's largest quick service restaurant companies, with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. Our company owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS.

We are looking for a talented individual to partner with franchisees and their teams to improve operational performance in restaurants and deliver a consistently great guest experience. The ideal candidate will have experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting, and a strong ability to build relationships and communicate effectively.

Key Responsibilities
  • Partner with franchisees and their teams to improve operational performance in restaurants and deliver a consistently great guest experience.
  • Protect brand standards in areas such as food safety, restaurant cleanliness, and repair and maintenance by routinely advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence.
  • Drive improvement in operations metrics (including Service (SOS) and Overall Guest Satisfaction (OSAT)) by coaching franchise organizations and restaurant teams on proper use of available tools and tactics for improving operations and guest experience.
  • Ensure great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance.
Essential Duties
  • Consult with, advise, and provide support to franchisees regarding restaurant operations for long-term improvement, and support in the immediate term.
  • Develop effective professional relationships with restaurant team members, restaurant managers, and above restaurant leaders, enabling the productive and efficient exchange of information and ideas that drive performance.
  • Discuss data-driven, long-term goals with franchisee teams and above restaurant leaders about operational and service needs, and strategies to achieve results.
  • Create, get buy-in for, and implement root-cause action plans to correct critical brand standards or food safety issues.
Requirements and Qualifications
  • A bachelor's degree in business or a related field.
  • 5+ years of operations experience in QSR, retail, food & beverage, or a similar industry.
  • Strong ability to build relationships, effectively communicate and positively influence Franchisees and other key constituents.
  • Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting.
Compensation and Benefits

We offer a competitive salary range of $80,000-$110,000 per year, depending on experience, as well as a comprehensive benefits package including pension matching, hybrid work arrangements, health benefits, short- and long-term disability, comprehensive global paid parental leave, telehealth, employee assistance program, and discounted gym memberships.

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