Quality Assurance Manager

3 days ago

Montreal, Quebec, Canada First National Full time
Quality Assurance Manager and Team Lead

We are seeking a highly skilled Quality Assurance Manager and Team Lead to join our team at First National. As a key member of our Quality Assurance department, you will be responsible for leading a team of Quality Assurance Specialists and ensuring that our residential underwriting processes meet the highest standards of quality and efficiency.

Key Responsibilities:
  • Lead a team of Quality Assurance Specialists in conducting post-funding and post-funding review of underwriting quality
  • Guide and motivate the team to meet targets and schedules while maintaining quality results
  • Ensure Quality Assurance reviews are conducted in a timely, efficient, and objective manner
  • Perform "QA of QA" reviews and provide prompt feedback to team members
  • Review findings identified by the team to ensure accuracy and keep Sr. Management informed of any trends identified
  • Complete management reporting as required
  • Assist with reviewing and responding to external audits
  • Stay up to date with policy, product, investor, and insurer requirements
  • Manage the capacity of the team through efficient delegation of work and monitoring of productivity reports
  • Motivate team members to meet performance targets through ongoing feedback and coaching
  • Establish performance and work standards
  • Recruit, interview, hire, and onboard new employees as required
  • Provide coaching, training, support, and development to team members
  • Lead team meetings
  • Conduct annual performance reviews
Requirements:
  • People management skills—coaching, feedback, development of individuals and teams
  • Ability to build and maintain positive relationships
  • Ability to manage and resolve conflict
  • Strong communication skills—both written and verbal
  • Strong analytical skills
  • Organizational and time management skills
  • Positive team player with desire and ability to mentor others
  • Effective problem solving and decision making skills
  • Must have experience/knowledge of residential underwriting practices
  • Fully competent in working with basic pc software and working knowledge of the suite of Microsoft office products
  • Ability to manage pressure in an environment of high volume processing with tight turnaround times
  • Bilingualism (French, English) required
About First National:

First National is one of Canada's largest non-bank lenders, providing residential mortgages exclusively through our mortgage broker channel and servicing commercial clients through our national origination team of empowered advisors. We are proud to be an equal opportunity employer and are committed to diversity and inclusion.

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