Customer Experience Ambassador

3 weeks ago

Burlington, Ontario, Canada Nothing Bundt Cakes Full time

The Nothing Bundt Cakes Guest Service Representative plays a vital role in creating a welcoming environment for our guests. This position requires a strong commitment to guest satisfaction, as well as excellence and efficiency in the workplace.

Key Responsibilities:
  • Guest Interaction: Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follow the Nothing Bundt Cakes Sweet Steps of Service to create a superior guest experience.
  • Product Knowledge: Maintain strong product knowledge to educate guests on Nothing Bundt Cakes cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Decorations and Packaging: Assist with crafting and preparing cake decorations and packaging supplies as needed.
  • Merchandise Suggestions: Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Order Processing: Process guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join the Nothing Bundt Cakes Email Club to benefit from special promotions and remain connected.
  • Bakery Presentation: Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Merchandise Replenishment: Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Health and Safety: Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures, including strict adherence to dress code and personal hygiene.
  • Attendance and Punctuality: Maintain a consistent work attendance and punctuality record.
Core Values and Competencies:
  • Servant's Heart: Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others.
  • Spirit of a Champion: Demonstrates pride in responsibilities, an intense drive, and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to Nothing Bundt Cakes brand standards.
  • Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly, and respectfully.
Knowledge, Skills, and Abilities:
  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident, and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized, and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications, and Work Experience Requirements:
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant, or retail store is a plus.
Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

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