Infrastructure Support Specialist: Driving Operational Efficiency

2 weeks ago


Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time
About the Role

Societe Generale is a leading global banking and financial services firm that operates in 76 countries. Our team within Global Banking Technology & Operations (GBTO) is responsible for delivering day-to-day services to our clients and internal stakeholders.

We are seeking an experienced Application Support Analyst to join our team, providing high-quality support to our users of regulatory reporting and trading applications. As an Infrastructure Support Specialist, you will play a critical role in ensuring the smooth operation of our systems and infrastructure.

Key Responsibilities
  • Provide timely and effective support to users of our regulatory reporting and trading applications.
  • Monitor processes and infrastructure to identify potential issues and resolve them promptly.
  • Manage incident resolution, tracking, and documentation to ensure seamless service delivery.
  • Communicate effectively with users and other teams to ensure alignment and collaboration.
  • Participate in Change Management/Release Management (CMRM) processes to ensure efficient deployment of new features and updates.
  • Contribute to development projects within an agile team, executing quality, non-regression, and post-deployment tests.
  • Collaborate with the team to continuously improve our applications, operations infrastructure, processes, and documentation.
  • Analyze data to provide insights and recommendations for process improvements.
Requirements
  • Experience working in a complex information system environment, preferably in a similar role.
  • Ability to structure, document, and share knowledge effectively.
  • Familiarity with monitoring and job scheduling concepts, as well as incident resolution and request handling.
Desirable Skills and Qualifications
  • Prior experience in a financial environment, with familiarity with ITIL framework and basic financial/capital market knowledge.
What We Offer
  • A minimum salary of $85,000 per annum, based on your qualifications and experience.
  • A hybrid work arrangement that offers flexibility while promoting interaction and collaboration with colleagues.
  • A comprehensive benefits package, including a minimum of 20 vacation days, supportive leave policies, health spending accounts, and virtual healthcare assistance.
Our Culture

Societe Generale values commitment, responsibility, team spirit, and innovation. We foster a culture of continuous development through training programs and encourage diversity and inclusion.



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