Sales and Service Representative

1 week ago


Vancouver, British Columbia, Canada PUMA Full time
About This Role

This Sales and Service Representative position is ideal for individuals who excel in customer-facing roles and are passionate about delivering exceptional service.

The successful candidate will be responsible for providing high-quality sales experiences, achieving or exceeding sales targets, and maintaining store standards. A strong team player with excellent communication skills will thrive in this environment.

Key Responsibilities
  • Customer Experience: Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards.
  • Sales Performance: Through effective customer service, individual performance consistently achieves or exceeds sales, KPIs and profitability targets.
  • Transaction Processing: Responsible for accurately processing sales transactions at checkout, securely and quickly.
  • Store Maintenance: Maintain the cleanliness and order of the store as well as compliance with all visual merchandising guidelines according to PUMA standards.
  • Merchandise Execution: Responsible for the execution and processing of incoming and outgoing merchandise.
  • Policies and Procedures: Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
  • Health and Safety: Responsible for maintaining a safe, healthy and complaint working and shopping environment.
Requirements
  • Experience: 1 – 2 years' experience in a focused, customer service-oriented retail environment (preferably apparel/footwear).
  • Team Player: Strong team player with excellent communication skills.
  • Adaptability: Ability to learn quickly and adapt to new situations.
  • Technical Skills: Knowledge of computer skills, basic know-how about MS Office programs.
  • Physical Demands: Ability to lift/carry, push/pull up to 30 pounds regularly.
Compensation and Benefits

The estimated annual salary for this position is $36,288 - $41,568, depending on job-related knowledge, skills, and experience. Pay may vary depending on individual qualifications.

In addition to competitive pay, this role offers benefits that support your overall well-being.


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