Customer Service Representative for Home Delivery Operations

2 weeks ago


Sudbury, Ontario, Canada Iceland Full time
About the Role
Are you a friendly and approachable individual who is passionate about delivering exceptional customer service? Do you enjoy working in a fast-paced environment where no two days are ever the same?

We are currently seeking a highly motivated Home Delivery Driver to join our team at Iceland. As a key ambassador for our business, you will play a vital role in ensuring that our customers receive their shopping with a smile.

Key Responsibilities:
  • Deliver shopping to customers' doors with a high level of professionalism and courtesy.
  • Provide exceptional levels of customer service, responding to queries and resolving any issues promptly and efficiently.
  • Work closely with colleagues to ensure seamless operations and achieve set targets.

About You
We are looking for an individual who possesses excellent communication skills, both written and verbal. You should be comfortable working in a dynamic environment and be able to think on your feet. A current driving licence (held for at least 3 years) and a winning way with people from all walks of life are essential.

Benefits
As a valued member of our team, you can expect a competitive rate of pay (£25,000 - £30,000 per annum), depending on experience, plus a range of benefits including:
  • Opportunities for career development and progression.
  • A supportive and inclusive work environment.
  • A comprehensive training program to ensure you reach excellence in your role.

Shifts
You will be required to work a variety of shifts, including early mornings, evenings, and weekends. Shifts can start as early as 6am and finish as late as 11pm. We offer a 7-day delivered sales operation, ensuring that we can meet the needs of our customers throughout the week.
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